Help & FAQ

Complete the Reserve Valet Request form on gwvalet.com with your contact information, vehicle details, and departure and return flight information. A manager will review your request and availability.

No. Submitting the form requests a reservation. Your reservation is confirmed after manager approval and payment, when you receive your reservation confirmation.

A manager reviews your request and checks availability. If your request is approved, you will receive a Square invoice for payment. After payment, you will receive confirmation and service instructions.

Have your contact information, including your address and ZIP code, vehicle details, departure date and time, and return flight date, time, airline, and flight number ready. Complete all required fields on the request form.

Submit your request as soon as your travel plans are available. All requests are subject to availability and manager review.

Contact Getaway Valet as soon as possible with the changes you need, preferably at least four hours before a scheduled pickup or return when practicable. Changes require management approval and may affect availability or the amount due. A requested change does not automatically cancel your existing reservation or reset its cancellation deadline. Any approved revised deadline will be communicated to you. Do not assume a change is confirmed until you receive confirmation.

Email getawayvalet@gmail.com or use the Contact Us page at https://gwvalet.com/contact-me/ with your name and reservation details. Cancellations received at least 24 hours before scheduled vehicle pickup receive a full refund with no cancellation fee. Cancellations received less than 24 hours before pickup incur a $50 cancellation fee, with any remaining prepaid balance refunded. The fee cannot exceed the amount paid, and no additional cancellation balance will be collected. The cancellation deadline is based on when Getaway Valet receives your request, using Eastern Time. Eligible refunds generally appear within 5–10 business days, depending on the payment processor and financial institution.

Getaway Valet meets you at your arranged Logan Airport terminal location, takes your vehicle for storage, and returns it to the terminal at the end of your trip. Follow the meeting instructions in your reservation confirmation.

Your assigned valet will arrange the specific Logan Airport terminal and meeting point with you before your scheduled vehicle pickup.

The service provides terminal-side pickup and return at Logan Airport. Your confirmation will explain where to meet your valet.

Follow your airline's arrival guidance and allow additional time for the vehicle handoff. Use the pickup time arranged with Getaway Valet.

Notify your assigned valet as soon as you learn of a departure time or terminal change so you can coordinate updated pickup arrangements.

Notify your assigned valet at least four hours before arriving at Logan Airport for scheduled vehicle pickup. Confirm your terminal and meeting point in advance. If your pickup arrangements change, give at least four hours of advance notice whenever practicable; shorter-notice changes are subject to operational availability.

Your vehicle is stored in a covered garage while you travel.

Covered garage storage is part of the Getaway Valet service. Your invoice identifies the storage package and charges for your reservation.

We advise customers not to leave valuables in the vehicle. Remove valuables and anything you will need during your trip before handing over your vehicle.

Let Getaway Valet know about special operating instructions, existing issues, or anything that may affect driving or storing the vehicle. Raise these details when requesting your reservation.

Provide accurate vehicle details in your request. If your vehicle is oversized, modified, or has special requirements, contact Getaway Valet to confirm suitability before making arrangements.

Getaway Valet delivers your vehicle to the arranged Logan Airport terminal meeting location. Follow the return instructions in your reservation confirmation.

Your confirmation provides return meeting instructions. Contact Getaway Valet if your arrival terminal changes or you need help locating the meeting point.

Notify your assigned valet as soon as you learn of a delay and arrange a revised vehicle return time directly with that valet. If your storage period changes, contact Getaway Valet to review the applicable pricing.

Notify your assigned valet as soon as you learn of a cancellation. Provide revised travel details when available and arrange a revised vehicle return time directly with that valet. Contact Getaway Valet about any additional storage required.

Contact Getaway Valet and your assigned valet as soon as possible, preferably at least four hours before your revised return arrangements when practicable. Changes require coordination and approval and may affect availability, your storage period, and the amount due. A requested change does not automatically reset the cancellation deadline.

Follow the return contact instructions included in your confirmation. If you are unsure of the next step after landing, contact Getaway Valet for assistance.

Pricing depends on your storage package and the details of your approved reservation. Review your Square invoice for the charges and total before paying.

Select the storage package that fits your planned trip on the reservation request form. The manager reviews the selection and dates before sending your invoice.

Storage is billed by calendar day rather than by 24-hour periods. Each calendar day, including a partial day, counts toward your storage period. Review your pickup and return dates and storage package on your invoice before paying.

For stays longer than 16 calendar days (17 days or more), contact Getaway Valet for special pricing. Additional days must be arranged in advance. Use the Contact link on our homepage or email getawayvalet@gmail.com.

Payment is requested after manager review through a Square invoice. Your reservation is confirmed after approval and payment. Follow the payment instructions and due date on the invoice.

Your Square invoice will be sent to the email address provided with your request. Check that your email address is correct and contact Getaway Valet if you have not received the expected invoice.

Open your Square invoice to see the payment methods available for that invoice. Contact Getaway Valet if you need assistance completing payment.

Contact Getaway Valet before paying if your dates, storage package, or charges appear incorrect. The manager can review the invoice with you.

Yes. After manager approval and payment, you will receive a reservation confirmation with instructions for your service. Keep it available during your trip.

Check your spam or junk folder and verify the email address you submitted. Contact Getaway Valet with your name and travel dates so the manager can check the status of your request.

Use the contact details provided in your reservation confirmation. Tell Getaway Valet your terminal and current location so you can coordinate the meeting.

Use the Contact link on our homepage or email getawayvalet@gmail.com. Provide your name, travel dates, and a brief description of the help you need. For an arranged airport handoff, use your assigned valet’s contact details. Do not send payment card details by email or through the contact form.

Optional services may be available. Availability and arrangements are determined directly between you and your valet. Discuss any requested service and its price before agreeing to it.