GETAWAY VALET
CANCELLATION AND REFUND POLICY
Getaway Valet understands that travel plans can change. Our cancellation policy is designed to provide flexibility to our customers while allowing us to manage vehicle reservations and staffing.
1. CANCELLATIONS 24 HOURS OR MORE BEFORE SERVICE
Customers may cancel their reservation at least twenty-four (24) hours before the scheduled vehicle pickup time and receive a refund of the amount paid, less a $50.00 cancellation fee.
Example:
If your scheduled vehicle pickup time is Friday at 5:30 AM, your cancellation request must be received by Thursday at 5:30 AM or earlier to qualify for a refund less the $50.00 cancellation fee.
2. CANCELLATIONS LESS THAN 24 HOURS BEFORE SERVICE
Cancellations received less than twenty-four (24) hours before the scheduled vehicle pickup time are not eligible for a refund.
The $50.00 cancellation fee will apply to all eligible cancellations, regardless of the amount of the original reservation.
3. HOW TO CANCEL
Cancellation requests must be submitted through one of the following methods:
Email: getawayvalet@gmail.com
Online: Contact Us – Getaway Valet
The cancellation date and time will be determined by the date and time Getaway Valet receives the cancellation request.
Customers should receive a cancellation confirmation from Getaway Valet. If you do not receive confirmation, please contact us to verify that your cancellation was received.
4. REFUNDS
Eligible refunds will be processed to the original payment method.
Please allow [5–10] business days for the refund to appear on your account, depending on the customer’s financial institution or payment processor.
Refund Calculation:
Original Payment
LESS $50.00 Cancellation Fee
= Refund Amount
If the original payment is less than $50.00, the refund amount will be $0.00.
5. RESERVATION DATE OR TIME CHANGES
Changes to a reservation may be permitted based on availability.
Customers should contact Getaway Valet as soon as possible if their travel plans change. A change to the pickup date or time may affect the cancellation period and applicable charges.
6. FLIGHT DELAYS OR CANCELLATIONS
Flight delays or airline cancellations do not automatically constitute a cancellation of the Getaway Valet reservation.
Customers should contact Getaway Valet as soon as possible if their flight is delayed, canceled, or rescheduled so that we can determine whether the reservation can be adjusted.
7. COMPANY CANCELLATION
If Getaway Valet must cancel a reservation for reasons within the Company’s control, the customer will receive a full refund of amounts paid, unless otherwise agreed upon with the customer.
8. ACKNOWLEDGMENT
By completing a reservation with Getaway Valet, the Customer acknowledges that they have read, understood, and agreed to this Cancellation and Refund Policy.
Getaway Valet reserves the right to modify this policy when necessary. The cancellation policy in effect at the time the reservation is made will apply to that reservation.